Terms & Conditions


www.highwayav.com is operated by "Highway Limited"

Registered in England and Wales.

Registration office is:
Unit G44B, Waterfront Studios, 1 Dock Road, London, E16 1AG

Company Registration No: 3436800
VAT Registration No:

Contact Details:

Unit G44B, Waterfront Studios,
1 Dock Road, London, E16 1AG

Email: sales@highwayav.com

These terms and conditions outlined below are set in place to protect both you the customer and us the supplier.

We may modify these terms and condition at any time so please check this website from time to time to review the current terms and conditions.


All prices for all our items are subjected to alteration by Highway at any given time without notice. Errors may occur and items on our website may be either incorrectly priced or described in which we will not be obliged to supply your orders at the incorrect price.

We reserve the right to correct any errors from time to time.

We will (at our discretion) either cancel your order and refund the amount you have paid or contact you and ask you whether you wish to continue the order at the correct price or description. If we are unable to contact you or if you do not wish to continue with the order at the correct price or description, we will cancel your order and refund the amount you have paid.

Highway will notify customers of any alteration in prices. All the prices at the checkout will have VAT included before any transaction is completed and it is also displayed as a separate value reference.


All our items are subject to availability. Many of our items on our website come from various sources. Some of our products may be discontinued without our prior knowledge. Should this apply to your order, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

We fully advise our customers shopping at Highway to thoroughly check items when it arrives. If under any circumstances the goods purchased arrive in a damaged condition; please make a note on the carrier’s delivery note, and you must inform us within 48 hours of delivery.


It is your responsibility to make sure that you sign the goods and also check that your goods are the accurate number of goods as shown on the packaging (delivery) note on the box. Any shortage must be noted before the delivery driver leaves and you must also notify us within 48 hours of delivery.

Also, note that if you are not at home when the delivery is being made, a card will be left by the courier company. We will assist you in contacting the courier company to arrange for delivery or collection from their depot, however due to security purposes; we are unable to redirect goods to a different delivery address. Further charge may be made for redelivery if a second delivery failure is made.


Our shipping fees are based on the destination, size and weight of your items.


Please note that all returns require authorisation from us in other for us to resolve any problems or complaints you have made as quickly as possible.

If you wish to cancel your order, please notify us by email to sales@highwayav.co.uk before we have dispatched the goods to you. Or if goods have already been dispatched to you, you must return the goods to us within seven working days after the goods are delivered for a full refund and exchange.

You must return goods to Highway Limited when returning or cancelling your goods. Note that the cost of returning goods to us shall be borne by you.

We will not be responsible for any lost or damaged items during transit so we recommend that all items are packed and insured rigorously.

We will give you a full refund of the amount paid only if you have the receipt of the goods.

Refunds cannot be made when:

  • The product seal is opened
  • The item is opened and used
  • There is damage to items


Any defective goods provided to you at the time of delivery, Highway will undertake arrangements to repair or replace such defective goods free of charge. You are responsible for returning defective goods to us within 7 working days of obtaining authorisation. If no faults are found in the item, we reserve the right to pass on return delivery cost.

Highway will not be liable for incidental, misused, dropped goods which causes significant damages. Please note that any form of damage to the goods is not covered by warranty.


Our website is normally available 24 hours a day. However please note that we will not be liable if for any reason our website is unavailable at any time or of any period.

Also note that access to our website may be suspended temporarily without notice in the case of system failure, maintenance or for any reason.


You must be over eighteen years of age to register and purchase with highwayav.co.uk.

You much register as a single user only. Sharing user name and password with any other person or multiple users on a network is not permitted.

We may suspend or cancel your registration immediately if you breach any of your obligations under these terms and conditions.


If your use of material on this Website results in the need for repair, servicing or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our directors, employees, agents, and officers, harmless from and against all claims, losses, liability, damages, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.